Shipping and delivery

Where we ship

ELMONT ships to addresses in the United Kingdom only. We are operated from Germany and our orders are dispatched from an international fulfilment network.

Processing

Orders are picked and dispatched within 1–2 business days. During sale periods this can stretch to 3–4 business days; if it does, we will tell you.

Delivery times

Average transit time to the United Kingdom is 5–10 business days after dispatch. Deliveries to remote areas can take longer. These are estimates based on how our carriers normally perform, not guarantees.

If your order has not arrived within 15 business days of dispatch, email support@elmontofficial.com and we will either trace it or replace it.

Shipping costs

Free standard shipping on all orders over £50. Below that, a flat rate is calculated at checkout and shown before you confirm. The price you see is the price you pay — no tax or fees are added at checkout.

Who carries the risk

The goods are our responsibility until they are physically delivered to you. If a parcel is lost, stolen or damaged before it reaches you, that is ours to put right — we will replace it or refund you in full. You do not have to chase the carrier yourself, and you do not lose that right because tracking says “delivered”.

If tracking shows your parcel as delivered but you do not have it, please check with neighbours and any safe place the courier may have used, then tell us. We will take it from there.

Tracking

You get a tracking number by email as soon as your order is dispatched. Items may occasionally arrive in more than one parcel.

Damaged or wrong items

If something arrives damaged or is not what you ordered, email support@elmontofficial.com with your order number and a photo. We will replace it or refund you in full, and we pay the return postage. There is no deadline for telling us beyond the rights the law gives you.

Wrong address

If you notice a mistake in your delivery address, email us straight away. We can change it before dispatch. Once a parcel is with the carrier, an address change is usually no longer possible.

Cancelling or changing an order

If your order has not been dispatched, email support@elmontofficial.com and we will cancel it and refund you in full. We do not charge a cancellation fee.

After delivery you have 14 days to cancel under UK law — see Your right to cancel — and 30 days for a voluntary return, set out on our returns page.

Your rights

Nothing on this page removes or reduces any right you have under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.